At Big Start Pty Ltd we are committed to protecting your privacy in
accordance with the Privacy Act 1988 (Cth) and the Australian
policies and practices in relation to the collection, handling, use
and disclosure of personal information. It also deals with how you
can complain about a breach of the privacy laws, how you can access
the personal information we hold about you and how to have that
What personal information do we collect, hold and how do we use
We only collect personal information from you that is necessary for
conducting our business, providing general advice and services to
you and meeting our legal obligations.
This can include a broad range of information ranging from your
name, address, contact details and age to other information about
your investment preferences and financial situation. We provide any
information needed to those with whom we deal with, on your behalf,
to implement your financial, investment instructions.
We also use your information to enable us to manage your ongoing
requirements, e.g. financial affairs, our related entities services
and or our relationship with you, e.g. invoicing, additional
services, client surveys etc. We may do so by mail or electronically
unless you tell us that you do not wish to receive electronic
From time to time we will use your contact details to send you
direct marketing communications including offers, updates, events,
articles or newsletters that we think will be of interest to you. We
may also send you regular updates by email or by post on financial,
investment and finance matters. We always give you the option of
electing not to receive these communications in the future. You can
unsubscribe at any time by notifying us and we will no longer send
this information to you.
We may also use your information internally and or share it with our
related entities to help us improve and provide our services to you
and help resolve any problems.
What if you don't provide some information to us?
We can only provide our services if we have all the relevant
information. If you do not provide us with some or all of the
information that we ask for, we may not be able to assist you.
How do we store/hold and protect your personal information?
We strive to maintain the relevance, reliability, accuracy,
completeness and currency of the personal information we hold and to
protect its privacy and security. We keep personal information only
for as long as is reasonably necessary for the purpose for which it
was collected or to comply with any applicable legal or ethical
reporting or document retention requirements.
The security of your personal information is given a high priority.
We take such steps as reasonable to securely store your personal
information so that it is protected from unauthorised use of access,
misuse, loss, modification or unauthorised disclosure. This includes
both physical and electronic security measures.
Web and Mobile Data
We may collect personal and other information from you directly or
via your use of our services on our web pages. We will only collect
personal information which is reasonably necessary for, or directly
related to, our functions or activities.
Our website may also contain links to the websites of third party
providers of goods and services (Third Party websites). If you have accessed Third Party websites through our website
and if those third parties collect information about you, we may
also collect or have access to that information as part of our
arrangements with those third parties.
Where you access a Third Party website from our website, cookie
information, information about your preferences or other information
you have provided about yourself may be shared between us and the
Anonymous data – We may use technology to collect
anonymous information about the use of our website, for example when
you browse our website our service provider may log your server
address, the date and time of your visit, the pages and links
accessed and the type of browser used. It does not identify you
personally and we only use this information for statistical purposes
and to improve the content and functionality of our website, to
better understand our clients and markets and to improve our
Cookies – In order to collect this anonymous data
we may use "cookies". Cookies are small pieces of information which
are sent to your browser and stored on your computer's hard drive.
Sometimes they identify users where the website requires information
to be retained from one page to the next. This is purely to increase
the functionality of the site. Cookies by themselves cannot be used
to discover the identity of the user. Cookies do not damage your
computer and you can set your browser to notify you when you receive
a cookie so that you can decide if you want to accept it. If you use
only temporary cookies, insert "Once you leave the site, the cookie
is destroyed and no personal or other information about you is
stored." If you use permanent cookies, insert "They allow the
website to recognise your computer when you return in the future".
Will we disclose the information we collect to anyone?
We do not sell, trade, or rent your personal information to others.
We may also store your information in the 'cloud' for the purposes
of data storage and file backups. These 'cloud' service providers
may be in countries not regulated by laws, which protect your
information in the way that is similar to the Privacy Act. We will
not be accountable for any recipient's breach of Australian privacy
laws and you will not be able to seek redress under those laws.
We will disclose your information to any lenders or service
providers that you choose to deal with and may need to provide your
information to contractors who supply services to us, e.g. to handle
mailings on our behalf, external data storage providers or to other
companies in the event of a corporate sale, merger, reorganisation,
dissolution or similar event. However, we will take all reasonable
steps to ensure that they protect your information in the same way
that we do.
We may provide your information to others if we are required to do
so by law or under some unusual other circumstances which the
Privacy Act permits.
How can you check, update or change the information we are
If you wish to access or correct your personal information, please
write to us and contact our Privacy Officer.
Upon receipt of your written request and enough information to allow
us to identify the information, we will disclose to you the personal
information we hold about you. We will also correct, amend or delete
any personal information that we agree is inaccurate, irrelevant or
out of date.
We do not charge for receiving a request for access to your personal
information or for complying with a correction request.
In some limited cases, we may need to refuse access to your
information or refuse a request for correction. We will advise you
as soon as possible after your request if this is the case and the
reasons for our refusal.
What happens if you want to complain?
If you have any concerns about whether we have complied with
your personal information, please write to our Privacy Officer.
Your complaint will be considered by us through our internal
complaints resolution process and we will try to respond with a
decision within 45 days of you making the complaint.br />
By asking us to assist with your financial affairs or
accessing our web pages, you consent to the collection and use of
the information you have provided to us for the purposes described
Tell us what you think
We welcome your questions and comments about privacy. If you
have any concerns or complaints, please contact us.